Booking Conditions


These general conditions constitute a contract to reserve a rental car through the website, Car ownership society Ciutadella SL, established in Negrete 29, BIS, 07760 Ciutadella de Menorca (Baleares) and CIF B07562549. The processing of a reservation through this web site constitutes explicit acceptance of each and every one of these general conditions, which are complemented by Spanish law, general and specific users and consumers.


According to Law 15/1999 on Protection of Personal Data (Act), we inform you that the personal information you provide through this website will be included in a database registered with the Spanish Data Protection Agency Data for the sole purpose of processing bookings. The database is the responsibility of society ClickMenorca SLNE CIF: B65100299.

You are entitled to access your personal information collected on this file, modify it if erroneous or cancel and object to their treatment, by any of the following two methods:

1) submit a signed letter to: Autos Ciutadella SL. 49 Negrete A, 07760 Ciutadella de Menorca (Islas Baleares)

2) Sending an email to:


You represent that you are of age and have the legal capacity to acquire the services offered through this website. When booking, you are solely responsible for the accuracy of any data notes. If it is found to be incorrect, could cause the cancellation of the reservation.


To guarantee the reservation you should pay a deposit by credit card, online through a secure server of the bank concerned and will be the last step in making the reservation, is considered firm unless it is carried out such payment. This transaction will be made in euros and the price quoted in the page inc VAT.

The remaining payment should be made at the beginning of the service, otherwise the reservation will be canceled. You will receive details of your reservation by e-mail with all the details of it.

If you make a reservation and for some reason the price shown was wrong, the reservation is not valid. We will inform you of the error as soon as possible and given the option of paying the correct price or receive a full refund of money already paid.

Completion of the booking process is not a contract of hire vehicles, to be formalized must be signed by the customer and the rental company upon arrival at the place of collection of the vehicle.

The rental company reserves the right to refuse signing the lease to those who do not meet the conditions of the lease as detailed in paragraph 5 of this contract.


No refunds of deposit, this amount is paid in compensation to cancel the reservation.



  • Insurance
  • Taxes and fees
  • 24 for breakdown assistance and car replacement
  • Unlimited mileage


  • Driving license valid in the European Union.
  • Only accept original driving license.
  • Minimum age of 24 years and 2 years of a full driving licence.
  • For drivers of 20-24 years and at least 2 years of a full driving licence there will be an extra cost which is an extra obligation to pay.


  • VAT and Insurance included
  • 2 Helmets included
  • Insurance with excess included
  • Passport or ID needed
  • Motrcylce license A1 or 36 month old car license needed
  • Minimum age: 21 years old


A member of staff will explain normaly you will leave the keys in the letter box or give keys to reception depending where you rented the vehical.


  • Our vehicles have insurance policy which is binding to the third party which covers personal injuries of all persons in the vehicle and also third partys also inc materials demuring, exempt an own vehicle
  • However through the rental contract, our company exempts the costumer, depends on age, and also how many years of driving license, of any economic responsibility, for damages to the car, all this with NO EXCESS.
  • In case that the driver does not enter in the age and years of driving license, we reserve the right to take the credit card of garantee for the vehicle these drivers are coverd whith insurance with excess A Group 300€ / B Group 380€ / C Group 480€.

Not included in the insurance:

  • Putting the wrong fuel in the vehical (Covered only contracting extra full insurance)
  • Damage caused by negligence, bruscdriving, effects of drinking alcohol, drugs, etc.
  • Lost or broken kays or remotes, extra cost for this is 30-180€ in fuction of model, (Covered only contracting extra full insurance)
  • Damages to tapicera and inside of vehicle, burns, etc. produced by smoking in the vehicles.
  • Broken locks, coved by (full insurance contract extra)
  • Broken Baby seats, or lost, etc.
  • Broken or lost, ariel, wipers, door lock for petrol (Covered only contracting extra full insurance)
  • Touching the engine or adding fluids to the vehical
  • Underneth vehical taloneras
  • Thetf of the vehicle with keys left inside.
  • Damage to lights, windows, tyres, llantas, (Covered only contracting extra full insurance)

Full insurance contract

  • Mistake on putting fuel in the vehicle.
  • Keys lost or broken inc keyfob.
  • Light damage, tyres, llantas.
  • Theft or damage to ariel, wipers or petrol door.


The company can ask the client to provide a credit card to ensure the contract is valid. For instance; lost keys , if the car is not returned on time or the correct place, with the same amount of fuel and all Wich is not include in the collision damage waiver or the full insurance.


The vehicle will be delivered with a certain amount of fuel, normally a quarter deposit, and the day of the return must be returned with the same amount, without the need to leave any deposit.
You can also request the full/full option, for this option it will be necessary to leave a deposit of 50€.


  • We have baby seats, boosters, maxi coseys.
  • Infractions from the traffic police etc or parking will be charged by taking the vehical. (Extra payment to send traffics finies, 35€ per finie).
  • We will not give a refund if you return the vehical before the time anticipated.
  • The company has the rigth to take the car in case of accidents, careless driving, etc.
  • If you need a recipt for the name of company the details need to be given before signing the contract.
  • The rental is only for Menorca the vehical can not go out of Menorca.

Autos Ciutadella

  • No excess*
  • No deposit
  • No extra to pay for petrol
*Consult conditions
Empresa avalada por la dirección General de Consumo GOIB
25th anniversary Autos Ciutadella

Our office in Ciutadella

Autos Ciutadella Office